Integration is quick and straightforward. After our initial consultation and analysis of your store, we can typically set up the AI ​​chat within 24-48 hours. Installation is done via a simple code snippet that we implement for you. Customization to your brand design and training with your product information are included. After a short test phase, the chat can go live – without interrupting your daily business.

Absolutely! The AI ​​chat is fully customizable and integrates seamlessly into your brand design. You can customize the colors, fonts, bubble shape, and all text elements. You can also choose the chat's position on the website (embedded or as a bubble). We handle the entire customization for you, so the chat feels like a natural part of your store rather than a foreign object.

The AI ​​chat is specifically trained with your product information. It automatically extracts content from your product descriptions, category pages, and other relevant areas of your store. Additionally, you can provide specific information that isn't publicly available on the website. The AI ​​also analyzes the context of each page it's used on, allowing it to respond specifically to the products displayed there. With each customer interaction, the chat becomes smarter and learns which responses are most helpful.

Yes, the AI chat is fully responsive and works perfectly on all devices – from desktop computers to tablets and smartphones. For mobile devices, we offer a specially optimized version that takes up less screen space while remaining easily accessible. The design automatically adapts to the screen size, and all features are fully usable on mobile devices.

We rely on transparent and verifiable measurement methods. Each customer interaction is assigned a unique ID and tracked throughout the entire purchase process. This allows us to precisely determine which chats lead to purchases. In your personal dashboard, you can view detailed statistics on interaction rates, conversion rates, and generated revenue. We also compare the conversion rates of visitors who use the chat with those who don't, to measure the direct impact. Monthly reports provide you with full transparency on performance.

The AI chat is trained to recognize its limits. If it cannot answer a question with certainty, it will communicate this transparently and suggest alternative contact options, such as referring to your email or phone number. Optionally, the chat can also be configured to automatically notify your team for complex inquiries, allowing you to intervene personally. Every unanswered question is logged and contributes to the continuous improvement of the system.

Data protection is our top priority. Our solution is fully GDPR-compliant, and all data is processed exclusively on servers within the EU. Customer data is only used for consultation and analysis purposes and is not shared with third parties. We automatically implement a data protection notice in the chat, informing visitors about data processing. Upon request, we also provide all necessary documents for your privacy policy. After the end of our collaboration, all customer data is deleted in accordance with legal requirements.

Yes, the collaboration is completely flexible and without long-term contractual obligations. Since we work on a commission basis, there are no minimum terms or cancellation periods. You can pause or completely remove the chat at any time. Uninstalling is as straightforward as installing and leaves no traces in your shop code. If you wish to reactivate the service later, we can do so quickly with all previously made adjustments.

Unlike traditional chatbots, which are often limited to predefined questions and answers, our system uses advanced AI that understands context and can conduct natural conversations. The key differences lie in three areas: 1) Proactive engagement based on page context, 2) Ability to answer complex product questions and provide personalized recommendations, and 3) Full transparency of the customer journey from chat to purchase. Additionally, you only pay for actual results, not just for using the technology.